Frequently Asked Questions

If it rains lightly, your alpaca experience will still go ahead with waterproofs and wellies. For extreme weather, we'll contact you 24 hours in advance to reschedule. Please check the weather and dress appropriately.

No, dogs are not allowed during the alpaca experience as alpacas are not comfortable around them.

We are not medically trained and cannot provide specific advice on this matter. If you are pregnant and would like to participate in an alpaca experience, we recommend consulting with your healthcare provider to ensure it is safe for you to do so.

Wear suitable walking footwear and waterproof shoes if it's wet. Bring a coat for cold weather and sunscreen for hot weather. Open-toe shoes are not allowed.

To cancel your alpaca walk and get a refund, please give us 7 days' notice via phone at +447887427882 or email at chris@wiltshirealpacas.co.uk. Cancellations made after this period won't be refunded unless there are extreme circumstances agreed by us. You can reschedule your booking up to 48 hours before the event to another date within 12 months. If extreme weather occurs, we'll contact you 24 hours in advance to rearrange. Refunds may take up to 10 business days to process.

Alpacas can spit, but they very rarely spit at humans. If it does happen, it is usually accidental and meant for another alpaca. Like many other animals, alpacas can kick. Although our boys are well-trained, we cannot guarantee they won't kick. Therefore, we ask you to never walk directly behind them and always follow the guide's instructions to ensure your safety.

No, pushchairs are not allowed due to mixed and challenging terrain. We recommend using a baby carrier for young children.