Frequently Asked Questions

Our boys don't mind some light rain, so in most cases, your alpaca experience will still go ahead with waterproofs and wellies. In times of extreme weather forecast, we will contact you 24 hours before to rearrange. If you have booked an experience with us and want to reschedule, please scroll down to see our policy.

Sadly, alpacas are not big fans of dogs, so we ask that you do not bring a dog to your alpaca experience.

Sadly we are not medically trained and unable to comment on this. Please contact a medical professional if you are pregnant and would like to come on an alpaca experience.

We recommend you wear suitable walking footwear and waterproof shoes if it has been wet. A coat is also advised for cold weather and sunscreen for hot weather. Open-toe shoes are not permitted.

To receive a refund on your alpaca walk, you need to give a full 7 days' notice directly to us via phone at +447887427882 or email at chris@wiltshirealpacas.co.uk. Any cancellations after this will not receive a refund unless there are extreme circumstances agreed by us. Cancellations up to 48 hours before your booking can be rescheduled to another date within 12 months. In case of extreme weather, we will contact you 24 hours before to rearrange.

Alpacas can spit but they very rarely spit at humans. Usually if this were to happen it would not be purposely aimed at a human, more an accident that was meant to be aimed at a fellow alpaca. Like many other animals, alpacas can kick, although our boys are well trained we can not guarantee they could not kick, because of this we ask you to never walk directly behind them.

We do not allow pushchairs on our alpaca walks because the alpaca walk goes across farmland that has mixed terrain and could be dangerous for pushchairs.