Frequently Asked Questions

Our boys don't mind some light rain, so in most cases, your alpaca experience will still go ahead with waterproofs and wellies. In times of extreme weather forecast, we will contact you 24 hours before to rearrange. If you have booked an experience with us and want to reschedule, please refer to our cancellation policy. We recommend checking the weather forecast and dressing appropriately for the conditions.

Sadly, alpacas are not big fans of dogs, so we ask that you do not bring a dog to your alpaca experience.

We are not medically trained and cannot provide specific advice on this matter. If you are pregnant and would like to participate in an alpaca experience, we recommend consulting with your healthcare provider to ensure it is safe for you to do so.

We recommend you wear suitable walking footwear and waterproof shoes if it has been wet. A coat is also advised for cold weather and sunscreen for hot weather. Open-toe shoes are not permitted.

To receive a refund on your alpaca walk, you need to give a full 7 days' notice directly to us via phone at +447887427882 or email at chris@wiltshirealpacas.co.uk. Any cancellations after this will not receive a refund unless there are extreme circumstances agreed by us. Cancellations up to 48 hours before your booking can be rescheduled to another date within 12 months. In case of extreme weather, we will contact you 24 hours before to rearrange. Please note that refunds may take up to 10 business days to process.

Alpacas can spit, but they very rarely spit at humans. If it does happen, it is usually accidental and meant for another alpaca. Like many other animals, alpacas can kick. Although our boys are well-trained, we cannot guarantee they won't kick. Therefore, we ask you to never walk directly behind them and always follow the guide's instructions to ensure your safety.

We do not allow pushchairs on our alpaca walks because the terrain is mixed and can be challenging. The paths go across farmland and woodlands, which may not be safe for pushchairs. We recommend using a baby carrier if you are bringing a young child.